Refund policy

Email contact@taptarno.com with your order number within 14 days of delivery and tell us you want to cancel. Then send the product back within 14 days of telling us.

Please return the product in its original packaging with all parts. If it has been handled more than needed to check it, we may reduce your refund to reflect the loss in value.

If you return a product because you changed your mind, you pay the return postage. If the product is faulty, damaged or not as described, we cover the return costs.

We refund the price and the standard delivery cost within 14 days of receiving your return, or of receiving proof that you sent it back, if that is earlier. Refunds go to your original payment method.

If tarno is faulty, contact us. Within 30 days of delivery you can ask for a full refund. After that, we will repair or replace it, or refund you if that isn't possible. This does not affect your statutory rights.

Gift cards cannot be returned.

Tarno LTD, 21 Aylesbury Rd, London SE17 2EQ, United Kingdom. Email: contact@taptarno.com